ISO 9001

ISO 9001 is an international standard that many organizations have implemented as their primary quality management system (QMS). ISO 9001 promotes adopting a ‘process approach’ into the organization’s daily operations. The flexibility of the standard allows it to be used in a wide range of businesses.

Organizations ensure system effectiveness is established and maintained by defining key process-groups and overseeing their inputs, activities, controls, and outputs. The utilization of risk‐based thinking is considered and applied when developing, implementing, and improving the effectiveness of the management system. By implementing ISO 9001 organization can:

  • Increase productivity.
  • Improve public image.
  • Enhance customer satisfaction.
  • Motivate and engage employees.
  • Use evidence-based decision making.
  • Win more business by accessing new customers.
  • Become more resilient by increasing efficiency and optimizing operations.
  • Change the company culture to continual improvement and reducing costs.